Please select your location for us to ensure you have an optimal experience during your visit on our website.
Why do I have to select a community?Looking for a career with Westman?
See current opportunities >In an upcoming Westman community?
Visit our new community page >We want to provide you with the best customer experience possible! By selecting your community, we can give you accurate and up-to-date information about our services.
Your community selection will be remembered in your browser for 30 days.
To change your community after the initial selection, click the location tool in the top right corner.
What if my community isn't listed?
Please select a community for us to provide you with an optimal experience during your visit on our website.
Read time: 2 minutes
Summary: These handy tools can give you an approximation of how fast your Internet connection is performing. In this article, we will break down everything you need to know about performing a speed test and what it can tell you.
----------------------
Your 
home and business rely on a powerful Internet connection to help all your online activities run smoothly. But what happens when your Internet connection isn't as fast as you'd like it to be? The truth is, speed matters! One of the best ways to determine the speed of your current network connection is to run a speed testing tool.
An Internet speed test has a few measurements to help determine how fast your Internet is. First, one needs to understand the basics of the Internet. There are four basic concepts: Mbps, Download speed, upload speed, and ping.
Check out our blog article: Understanding Internet Connection Speeds
The easiest way to run a speed test is to download our My Westman Wi-Fi app.
It only takes a few seconds to show your speed test results. When you start the test, it will send data to a test server and see how quickly it returns.
NOTE: For the most accurate results, test your speed with a device that is directly connected to your modem via an Ethernet cable. Keep in mind that Wi-Fi connections may not actualize your speeds the way a direct-wired connection would.
If you do not have the My Westman Wi-Fi app, you can also use our desktop Speed test - https://www.speedtest.net/
You'll probably wonder if your speed test re
sults match what was signed up for. If your speed test results are aligned with your Internet package speeds or are typical of speeds in your neighbourhood, then that is considered a good test result.
The speed test results may be an approximation because the testing tool is not using actual files and is using a test server. Another factor while doing a speed test is the time of day you're running the speed test. This will add an element of variability since the network may be more congested at certain times of the day than others.
Before contacting us to determine why your Internet speed is slow, consider if anybody in your household is downloading a large file, video chatting or any other online streaming activity that requires high bandwidth.
If you investigate and none of these activities are happening, contact a technical service representative who can take an inside look at what might be the issue.
If your Internet is slow, one answer may be: You've outgrown your internet plan. The current plan in your home may not be meeting your or your device's needs. Perhaps, your household or business requires a faster Internet connection.
Upgrade easily: CLICK HERE
Internet Speed Test & Plan Disclaimers
Actual Internet speeds may vary and are not guaranteed. Devices on Wi-Fi only tend to have reduced performance. Westman Communications Group (WCG) makes no guarantees about Wi-Fi speeds and service coverage delivered with a WCG-provided modem or a customer-purchased modem. Wi-Fi performance may be affected by many factors, including your proximity from the modem to the device, the number of other users/devices connected, where the modem is located, radio frequency interference, the capabilities or age of your laptop, tablet or other Wi-Fi capable device, and the applications you use.
WCG's service is designed to provide customers with the highest speed available from the network at any given time, subject to the many factors discussed above that can affect network performance. WCG advertises its speeds as "up to" a specific level based on the Internet plan customers subscribe to. The speeds advertised are based on the speed you get with a device wired directly to the router using an Ethernet cable.
If you have any comments or questions, or you have a topic that would make a good blog post, please email us at informationM@westmancom.com
