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Your voice matters to us at Westman Communications Group and we’re dedicated to providing exceptional customer experiences and enhanced ways to handle your feedback and concerns promptly.
We understand how important Westman's services are to you and your feedback is very important to us.
If you’d like to share feedback about your experience with us, or if you feel like your concerns were not addressed as you’d expected, please use the following methods.
Whatever your question or concern, just contact one of our friendly, local technical support representatives, 8:00 a.m. to 10 p.m., every day – 365 days a year.
Your business is important to us and we will do our best to resolve all issues and provide you with timely updates.
If you’re not satisfied with our solution, or with the way in which we have handled your complaint, you may want to reach out to the following independent organizations:
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
The CRTC is an independent agency of the Government of Canada, responsible for the regulation of telecommunications companies. To learn more about and to contact them, you can visit their website at www.crtc.gc.ca/eng/home-accueil.htm or reach them toll-free at 1-877-249-CRTC (2782).
Keywords: complaint, dispute, CRTC, CCTS, commission, ombudsman.
