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Unleash your Wi-Fi with the MyHitron™ app

By: Westman Communications Group
Posted: November 26, 2020 10:12Customer Experience, Internet

The power to control and manage your Westman Enhanced Home Wi-Fi Experience!

My Hitron App Home Screen

The MyHitron™ app allows you to take ownership of your network. You can manage, optimize, and troubleshoot your home Wi-Fi network directly from the app with any smart device.  


Not Just Another App 

In previous blogs, we have mentioned that the number of devices on your connection can slow your entire network down, but do you know the actual number of devices you have connected? One of the MyHitron App's unique features allows you to see how many devices are connected to your network at any given time. The list of connected devices also enables you to see which devices are connected to 2.4GHz compared to the 5GHz frequency. 

Learn More: What's the difference between 2.4GHz and 5GHz Wi-Fi?  

Westman members subscribing to our Internet and Enhanced Home Wi-Fi services can use the MyHitron™ app to simplify their network with helpful tools such as parental controls, network setup and security. Access the MyHitron App anytime and wherever you are, with the touch of a finger! 


How to Download the App 

The MyHitron™ app is available for both iOS and Android smartphones.  

  1. Visit the App Store or Google Play store to download the app to your smartphone.  
  2. Open the app and enter the username “cusadmin”. 
  3. Enter the password for your Wi-Fi network.  
  4. Tap “Sign In”. 


MyHitron™ App Summary 

Overview: Your network's most important details, including the number of connected devices, easy access to the speed test and troubleshooting alerts. 

My Devices: Review all devices connected to your network, from phones and tablets to smart TVs. 

My Wi-Fi: The hub to manage your Wi-Fi networks, including your system and a guest network. You can also set parental controls and schedules for Wi-Fi usage.  

Speed Test: The test checks your Internet connection speed and the Wi-Fi speed from your modem to your device.  

Troubleshoot: Are some devices in your home suffering from slow speeds? The app automatically reviews potential performance and security issues and will guide you through a step-by-step resolution process. 


What Can I Do? 


Set passwords for your Wi-Fi network. Passwords can be unique for each device or each user. 

How to: 

  1. Select My Wi-Fi from the app menu. 
  2. Tap the network you want to change. 
  3. Tap the Wi-Fi password field and enter your new password.  
  4. Tap Save when prompted. 



By assigning devices to an individual person in the household, you can control the user's access to the Internet on specific devices. This feature makes parental controls easier to manage. 

Example: If you have a child with a smartphone and gaming console, binding them to your child's individual user profile allows you to set parental controls that carry across all their devices. 



Control network access by device and user profile. This feature allows you to limit Internet and gateway access on varying levels: 

  • Block all data 
  • Access login page only 
  • Access gateway only 



Whether it’s the babysitter connecting for an evening, family visiting for the weekend, or a contractor performing work in your home, it’s important to keep your personal network secure. We may not have many guests these days but setting guest networks ensures you keep your home network protected by setting up a separate network for guests. Features include enabling and disabling the network and setting/changing the password at your convenience.  

How to: 

  1. Select My Wi-Fi from the app menu. 
  2. Tap on your Guest Wi-Fi network. 
  3. Edit the network name and network password for the guest network (if needed). 
  4. Toggle the button next to Enable Guest Wi-Fi to the right to enable. 



Whether your setting bedtime routines or need distraction-free remote learning for the kids, you can find peace of mind knowing the app allows you to restrict individual device access. 

  • Time Blocking: schedule and restrict access at different times of the day and/or days of the week 

  • URL Blocking: restrict access to certain websites by defining keywords or identifying specific web addresses 

  • Port Blocking: manage/block unwanted outside access to your network by blocking specific ports. 



Check the performance of your Internet by testing your upload and download speeds. 

How to: 

  1. Select Speed Test from the bottom app menu. 
  2. Select Begin speed test.  
  3. The app will display the test results on your device. 



Run a continuous test of Wi-Fi speed while moving throughout your home. This can help you to determine the areas with the strongest and weakest signals in and around your home. If you notice a SweetSpot in one of the rooms you use your Wi-Fi most, contact us to discuss solutions on how to address it.  

How to: 

  1. From the main overview screen, tap on the three dots on the top right-hand side of the screen. 
  2. Select SweetSpots. 
  3. Follow the on-screen instructions. 


Time to get the app and try it out for yourself! 

Note: If you live in a Westman Fibre to the Home (FTTH) area, you can find similar features using our CommandIQ app. Click here for more information.  

Not sure if you live in a FTTH area? Contact us to find out!  



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