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WCG Connect Wi-Fi App FAQs

Your Questions About the WCG Connect App Answered

Q: What is the WCG Connect Wi-Fi App?
A: It’s a free app that allows you to control and manage your Westman Wi-Fi network, available with GigaCentre routers and Westman Internet.

 

Q: How do I download and set up the app?
A: Download the app from the Apple App Store or Google Play Store. Follow these steps for setup:

  1. Open the app and tap “Let’s Get Started.”

  2. Enter your account and personal information.

  3. Scan the QR code on your GigaCentre or GigaSpire BLAST device, or manually input the MAC address and serial number.

  4. Name your network and create a password.

  

Q: What’s included with the app?
A: The app includes features like:

  • Wi-Fi password customization

  • Parental controls (set time limits, block content, manage screen time)

  • Guest network creation and management

  • Device monitoring and usage tracking

  • Bandwidth testing (available with GigaSpire BLAST)

  

Q: How do I use the parental controls?
A: To create a profile for parental controls:

  1. Tap the “+” icon on the dashboard and select “People.”

  2. Name the profile and assign devices.

  3. Set time limits, pause the internet for specific devices, or block content categories.

Q: Can I monitor devices on my network?
A: Yes! The app provides a device list with details like signal strength, usage, and connection type. You can also toggle internet access on or off for each device.

 

Q: How do I set up a guest network?
A: Create a guest network by tapping the “+” icon and selecting “Networks.” You can:

  1. Set a name and password for the guest network.

  2. Choose a time limit (e.g., endless or a start/end time).

  3. Share the details with guests via text or email.

  

Q: What’s the difference between the Starter Plan and Protector Plan?
A:

  • Starter Plan ($4.95/month): Includes all basic app features like device monitoring, parental controls, and guest networks.

  • Protector Plan ($7.95/month): Adds advanced features:

    • ProtectIQ for network-level security.

    • ExperienceIQ for prioritizing devices and managing online rules.

Q: How do I run a speed test?
A: From the dashboard, select “My Network,” then your Wi-Fi router, and tap “Bandwidth Test.” The app will measure speeds between the GigaSpire BLAST and your devices.

Q: Do I need specific equipment to use the app?
A: Yes, the app is compatible with GigaCentre and GigaSpire BLAST routers provided by Westman Communications Group.

Q: What happens if I forget my app password?
A: Tap “Forgot Password” on the login screen to reset your password.

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Want to Learn More?
Discover how ExperienceIQ and ProtectIQ can enhance your Wi-Fi with advanced parental controls and security.

Back to Overview:
Visit our WCG Connect Wi-Fi App Overview for general information and app features.

Need Help?
Contact our support team at 204-717-2802 for further assistance.