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Troubleshooting: TV Connection Issues or No signal

If you’re having trouble with no picture or signal on your TV, don't worry! Follow these steps to quickly resolve the issue and get back to enjoying your favourite shows.

1. Check Cable Connections

  • Ensure all cables are securely plugged in.

    • Verify the coaxial cable is connected from the wall to your cable box.

    • Check that the HDMI or coaxial cable is connected from the box to the TV.

    • Ensure the power cable is securely plugged into both the cable box and a power source.

 

2. Set the Correct Input Source

  • Make sure your TV is set to the correct input source (e.g., HDMI 1, HDMI 2, or TV/AV).

    • You can usually change the input source using your TV remote by pressing the Input or Source button.

 

3. Restart the Cable Box

  • If the cables and input source are correct, restart the cable box:

    • Unplug the cable box from the power outlet, wait about 10 seconds, and then plug it back in.

    • Wait a few minutes for the system to reboot and check if the picture returns.



 

Still Having Issues?

If the above steps didn’t resolve the problem, please contact our local support desk for further assistance: