Personal
Slow Internet Connection
Experiencing slow loading times or long download speeds? Here's how to troubleshoot and improve your connection:
- Run a Speed Test
First, test your internet speed using our WCG Connect Wi-Fi app or website below to see if you're getting the speeds you should. This will help identify if there’s an issue with your connection. - Disconnect Unused Devices
The more devices connected to your network, the slower the speeds can get. Disconnect any devices you're not currently using to free up bandwidth for the devices that are active. - Restart Your Router
Try restarting your router. Simply unplug it, wait 10-15 seconds, and plug it back in. This can often improve your connection by refreshing your network. - Avoid High-Bandwidth Activities
If you're running tests to measure your speed, ensure that no high-bandwidth activities (like video streaming, online gaming, or large downloads) are running at the same time. These can slow down your internet speed during the test.
Other reasons slowness may be occurring:
- Multiple people using bandwidth-hungry applications (Netflix 4K video) on the same network at the same time.
- Multiple downloads happening behind the scenes.
- Malware on users computer.
If you've followed these steps and are still experiencing slow speeds, it may be a good idea to reach out to our support team for further help.
Optimizing Your Network to Prevent Slowness
After troubleshooting, there are a few ways you can further optimize your network for better speeds and performance:
1. Determine if a Specific Device is the Problem
If you're still experiencing slowness, it could be related to a particular device. Here's how to check:
- Disconnect all but one device from your network.
- Run a speed test on the remaining device.
- If the speed is as expected, start reconnecting devices one by one and test the speed after each.
If the speed drops significantly after adding a particular device, that device may be causing the issue.
Remember, your Wi-Fi network works like a team—it will only be as good as its weakest player!
2. Change Your Wi-Fi Channel
Sometimes, interference from neighbouring routers or devices can cause slow speeds. Most routers automatically select the best channel, but you can try choosing a more specific one manually.
3. Use the 5 GHz Band for Better Performance
If you live in a densely populated area (like an apartment or condo), switching to the 5 GHz band could help. This band is less affected by interference from other devices and networks and can offer faster speeds.
- Plus, the 5 GHz network supports the latest Wi-Fi standard (802.11ac), which provides faster speeds.
- Switching entirely to 5 GHz is often a good idea for busy networks where interference from other wireless signals is a concern.
By applying these tips, you can help ensure your network runs as smoothly as possible, even during peak usage times.