No Internet Connection

If you’re unable to connect to the internet, follow these simple steps to troubleshoot the issue:

1. Check All Cables
   • Make sure all cables are securely connected. Confirm that the power cable, and the cable connecting your modem/router to the wall, are firmly in place.
2. Look for Lights on Your Modem/Router
   • Check if the lights on your modem or router are on. If they’re off, the device might not be receiving power. Double-check the power cable and ensure the outlet is working.
3. Restart Your Modem and Router
   • Unplug your modem and router from the power outlet, wait 10 seconds, and plug them back in. Allow up to 5 minutes for them to fully reboot and reconnect to the network.
4. Check for a Service Outage
   • Visit the Westman Communications Group Service Interruptions page to see if there’s an outage affecting your area.

If the issue persists after these steps, please contact our local support team via phone, email or chat.