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Managing Your Home Phone Voicemail

Whether you're setting up voicemail for the first time, retrieving messages, or troubleshooting issues, this article provides everything you need to manage your home phone voicemail service.

Whether you're setting up voicemail for the first time, retrieving messages, or troubleshooting issues, this article provides everything you need to manage your home phone voicemail service.



1. Setting Up Your Voicemail

To set up your voicemail for the first time:

  1. Dial *99 on your home phone.

  2. Follow the voice prompts to create your voicemail PIN and personalize your voicemail greeting.



2. Retrieving Your Voicemail Messages

To listen to your voicemail messages:

  1. Dial *99 to access your voicemail.

  2. Enter your PIN and follow the prompts to listen to your messages.



3. Unable to Retrieve Voicemail Messages?

If you're unable to retrieve your messages, try the following steps:

  1. Check if the Answering Machine is Active:

    • If you have a separate answering machine, ensure the voicemail service from WCG isn’t being overridden by your personal answering machine.

  2. Contact Support:

    • If you’re still having trouble, please contact our Technical Service Team or wait to chat with our live agent for further assistance.

Need More Help?

If you continue to experience issues with voicemail, our Technical Service Team is available to assist:

  • Call: 204-725-4300 or toll-free: 1-800-665-3337

  • Email: support@westmancom.com