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How to setup WCG Wave Email (Webmail)

This guide provides step-by-step instructions on setting up your WCG Wave email on various devices and email clients, including Windows Mail, Mac Mail, Outlook, Mozilla Thunderbird, Android, and iPhone/iPad.

This guide walks you through setting up your WCG Wave email on various devices and email clients, including:

📧 Email Clients
  • Windows Live Mail
  • Windows Mail
  • Mac Mail
  • Microsoft Outlook 2016
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
  • Mozilla Thunderbird

 

📱 Mobile Devices

  • Android
  • iPhone/iPad

  

  

How To Setup Your Windows Live Mail Email Client 

  1. Click "Accounts" at the top of the screen
  2. Type your email address into the box labeled "Email Address"
  3. Type your password for your email account into the "Password" box
  4. Enter your name into the "Display Name" box and then check the box beside "Manually configure server settings"
  5. Click "Next"
  6. Under "Incoming server information", type in the following server address: pop.wcgwave.ca
  7. From the "Authenticate using" dropdown, select "Clear Text"
  8. Your logon user name should automatically fill itself with the prefix of your email address (eg: user@wcgwave.ca, the username would be “user”)
  9. Under "Outgoing server information", type in the following server address: smtp.wcgwave.ca
  10. Delete "25" from the port number box and replace it with "587"
  11. Place a check beside "Requires authentication"
  12. Click "Next"
  13. Click "Finish" 

  

Windows Mail 

How To Setup Your Windows Mail Email Client 

  1. Open Windows Mail Application 

  1. Click on "Accounts" and then "+ Add account" 

  1. Click "Other account [POP,IMAP]" 

  1. Enter Email address 

  1. Enter the name you would like people to see when you send them an email in the box labeled "Send your messages using this name" 

  1. Enter your Password 

  1. Click "Sign in" and then "Done" 

  

Mac Mail

 How To Setup Your Mac Mail Client 

  1. Click "Mail" and then "Preferences" 

  1. Click "Accounts" 

  1. Click the “+” in the bottom left corner of the "Accounts" screen. 

  1. Enter your name into the box labeled "Full Name" 

  1. Enter your email address into the box labeled "Email Address" 

  1. Enter your password that you use for your email address 

  1. Click "Continue" 

  1. From the "Account Type" dropdown, select "IMAP" 

  1. In the box labeled "Incoming Mail Server", type in: pop.wcgwave.ca 

  1. The "User Name" field should already have the prefix of your email address 

  1. You may need to type your password in again in the "Password" box 

  1. Click "Continue" 

  1. From the "Authentication" dropdown, select "Password" 

  1. Click "Continue" 

  1. Make sure it shows "smtp.wcgwave.ca" in the "Outgoing Mail Server" drop down 

  1. Check the box beside "Use Authentication" 

  1. Type the prefix for your email address in the box labeled "User Name" 

  1. Type in the password that you use for your email address 

  1. Click 'Continue" 

  1. From the "Authentication" dropdown, select "Password" 

  1. Click "Continue" 

  1. Check the box beside "Take account online" 

  1. Click "Create" 

* PLEASE NOTE - When a field is labeled as "Optional" for the Username or Password, the information must still be entered for your email account to fully function. 

 

How To Setup Your Microsoft Outlook 2016 Email Client 

  1. Click "File" and then "Info" 

  1. Click "Add Account" 

  1. Enter your Email address and then click "connect" 

  1. Select "POP or IMAP" (IMAP is the preffered method) 

  1. In the "Incoming mail server" box, type "pop.wcgwave.ca" and Enter "993" on Port 

  1. Encryption method dropdown select "SSL/TLS" 

  1. In the "Outgoing mail server" box, type "smtp.wcgwave.ca" and Enter "587" on Port 

  1. Encryption method dropdown select "Auto" 

  1. click "Next" 

  1. Enter your Password and Click "connect" 

  1. Click "Done" 

 

How To Setup Your Microsoft Outlook 2013 Email Client 

  1. Click "File" and then "Info" 

  1. Click "Add Account" 

  1. Check "Manual setup or additional server types" and click "Next" 

  1. Select "POP or IMAP" and click "Next" 

  1. Enter the name you would like people to see when you send them an email in the box labeled "Your Name" and Enter your "E-mail Address" 

  1. Select "IMAP" as your account type from dropdown. 

  1. In the "Incoming mail server" box, type "pop.wcgwave.ca" 

  1. In the "Outgoing mail server" box, type "smtp.wcgwave.ca" 

  1. Enter your User Name/email address into the box labeled "User Name", and then enter your password in the box labeled "Password". 

  1. Click "More Settings" 

  1. Select the "Outgoing Server" tab and check the box beside "My outgonig server (SMTP) requires authentication" 

  1. Click the "Advanced" tab 

    • Delete the "143" from the box labeled "Incoming server (IMAP)" and Enter "993"
    • Select "SSL/TLS" on dropdown below the Incoming Server (IMAP)
    • Delete the "25" from the box labeled "Outgoing server (SMTP)" and Enter "587"
    • Select "Auto" on dropdown below the Outgoing server (SMTP)
    • Click OK 

  1. Click "Next" and then "finish" 

 

How To Setup Your Microsoft Outlook 2010 Email Client 

  1. Click "File" and then "Info" 

  1. Click "Add Account" 

  1. Select "Email Account" 

  1. Enter the name that you would like people to see when you send them an email in the box labeled "Your Name" 

  1. Enter your email address into the box labeled "Email Address" 

  1. Enter your password into the box labeled "Password" and then confirm it in the box just below it 

  1. Select "Manually configure server settings or additional server types" 

  1. Click "Next" 

  1. Select "Internet Email" 

  1. Click "Next" 

  1. Select either IMAP or POP3 (IMAP is the preffered method) from the "Account Type" 

  1. Enter "pop.wcgwave.ca" in the box labeled "Incoming Mail Server" 

  1. Enter "smtp.wcgwave.ca" in the box labeled "Outgoing Mail Server (SMTP)" 

  1. Enter your user name into the box labeled "User Name" and then your password in the box labeled "Password" 

  1. Click "More Settings" 

  1. Select the "Outgoing Server" tab and check the box beside "My outgonig server (SMTP) requires authentication" 

  1. Click the "Advanced tab" and delete the "25" from the box labeled "Outgoing server (SMTP)" 

  1. Enter "587" 

  1. Click "Ok" 

  1. Click "Next" 

  1. Click "Finish" 

 

How To Setup Your Mozilla Thunderbird Email Client 

  1. Click "Settings " and then "Account Settings" 

  1. Click "Account Actions" and then select "Add Mail Account" 

  1. Enter the name you want people to see when you send emails under the box labeled "Your name" 

  1. Enter your email address in the box labeled "Email Address" 

  1. Enter the password for your email address in the box labeled "Password" 

  1. Check the box that reads "Remember password" 

  1. Click "Continue" 

  1. Click Click "Done" and then click "Finish" 

 

 

How To Setup your mail on a Android Device Client 

  1. Locate the Email icon on your phone's screen and click on it 

  1. Once into the Email program on your phone click on the 3 dots in the top right hand corner of the screen and a drop down menu will appear. Click on "Settings" 

  1. Then click on "Manage accounts" 

  1. Select the "+" symbol to add your account to the email program 

  1. Enter your wcgwave.ca email address and password and then select "Next" at the bottom of the screen " 

  1. Select either IMAP or POP3 (IMAP is the preffered method) 

  1. On the next page the email address you entered should appear, as well as the username (the portion of your email before @wcgwave.ca) and password. You should have pop.wcgwave.ca in the incoming server settings. Select "Next" 

  1. Again your username and password should already be filled in on this outgoing server settings page. Make sure that you have smtp.wcgwave.ca in the outgoing server settings. Select "Next" 

  1. On the following screen you can set how often this email program will Sync with the wcgwave.ca email server. You can decide for yourself whether you want to sync the emails between 15 minutes or once a day. You can also decide the peak schedule, whether you want to make this your default email account and to notify you when email arrives. Select "Next" again 

  1. You should now get a screen that says “Your account is set up and is ready to send and receive emails”. Below select “Done” and your emails should fill the inbox. " 

  

How To Setup Your Iphone/Ipad Client 

  1. Locate the Mail icon on your phone.It will be an icon with a white envelope and a blue background that says "Mail" underneath it. 

  1. Click on that icon and then click "Other" 

  1. In the blanks on the following page add your name (this is how it will appear to people you send to), your wcgwave.ca email address and then the password for this account. Then Click "Next" 

  1. On the following screen your email address should be filled in along with your username (the portion of your email before @wcgwave.ca) and password(Make sure that you are on IMAP Tab, If not then select IMAP Tab) 

  1. The incoming mail server should be pop.wcgwave.ca and the outgoing email server should be smtp.wcgwave.ca * PLEASE NOTE - When a field is labeled as "Optional" for the Username or Password, the information must still be entered for your email account to fully function. 

  1. click "Next" and then "Save" 

  1. Once this is completed, your emails should start to populate your inbox 

  1. To test the incoming and outgoing functionality you can send an email to your wcgwave.ca email address from your wcgwave.ca address