Home Phone FAQ

Below you will find the most frequently asked questions regarding Westman Home Phone Services

Can I forward my calls to a long distance number?

Yes, you can forward calls to a long distance number.

Can I still make calls on my Westman phone if call forwarding is enabled?

Yes. You can still make calls while call forwarding is enabled.

Can I accept collect calls?

This is an option that Westman may provide in the future, but not at this time.

Why is my TV Caller ID is not functioning?

Your TV Caller ID will not work if you are watching an HD channel or if the Guide or Info Bar is displayed on the screen or if you are listening to one of the Galaxy Music channels at the time the call comes in. If your TV Caller ID is not working and none of these conditions apply:

• Turn off your cable box, unplug it for 30 seconds and then plug it back in and turn it on again.

• This often resolves most issues. However, if it does not, please contact our helpdesk at 725-4300

       or 1-800-665-3337. 

What’s the difference between 911 and E911 service? 

Dialing 911 connects the caller to a local Public Safety Answering Point (PSAP). Although the call is connected to a dispatcher, the dispatcher may not have all of the caller’s information such as name or address. Enhanced 911 (E911) provides a data stream along with the call so that when a customer is connected to a PSAP, the dispatcher has the caller’s name and address for faster response. Similar to major phone companies, Westman Home Phone provides our customers with E911 service.

Will I still receive a free phone book every year and have a directory listing in the phone book?

Yes, and you will still have a listing in the residential section of the White Pages in the same phone book you are currently listed in.

Can I keep my existing number?

Yes, you can keep your MTS number, or get a new one if you wish.

Why am I not getting a dial tone?

If you are using a cordless phone, be sure to verify that the handset and base station have power. If you are using a corded phone and there’s a second phone line in the house, check to see if that phone has a dial tone. If that second phone line works, it is likely an issue with the primary phone itself or the connection to the wall jack. If the second phone line also doesn't work, continue with the following steps. 

• Unplug all of the phones in your home for at least 15 minutes, (i.e. unplug all lines from the wall

        jacks and power from the cordless phones). After 15 minutes plug each phone back into its wall

        jack one at a time, pick it up and listen for a dial tone. 

• Verify that the modem (referred to as an EMTA) for your phone has power and check the connections.

• If you are still experiencing issues, please contact our helpdesk at 725-4300 or 1-800-665-3337.

Will my Westman Home Phone work if there is a power outage?

Yes, if you have a corded phone, it will have four hours of usage time because Westman provides emergency power back-up. Some of the Calling Features, such as Call Display, may not function. Also, cordless phones will not work during a power outage.

Why does my cordless phone have no power, even though there’s no power outage?

Your cordless phone may need to be recharged. If the recharging doesn’t work and there is no power outage in your community, then the problem is with the phone itself, not Westman Home Phone service.