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Getting Started with InfiniTV

Explore everything you need to get started with InfiniTV, from setting up your equipment to accessing streaming services and troubleshooting tips.

Welcome to InfiniTV, Westman Communications Group’s IPTV platform that brings live TV, Video on Demand, and popular streaming services together in one seamless experience. Whether you're watching live sports, catching up with Restart TV, or streaming your favourite series, InfiniTV is designed to simplify your entertainment.

 

Key Features of InfiniTV

  1. Unified Entertainment Hub
    Access live TV, Westman Video on Demand, Crave, Disney+, Amazon Prime Video, and more in one place.*
  2. Restart and Lookback TV
    • Restart TV: Watch live TV shows from the beginning, even if you tune in late. Look for the Restart TV symbol on your guide.
    • Lookback TV: Go back in time to watch previously aired shows on select channels. Look for programs highlighted in light grey in your guide.
  3. Smart Highlights
    • A complimentary feature offering cloud-stored sports highlight reels for NFL, NBA, and popular soccer leagues.
    • Customize your viewing experience by choosing Game Recap, Plays, or Players.
  4. How to Enable Smart Highlights:
    1. Go to the InfiniTV Profile Settings page.
    2. Select "My Profile" from the left-hand menu.
    3. Scroll down to "Smart Highlights" and press enter to enable it.
  5. Easy Input Switching
    Skip the hassle of switching inputs—InfiniTV integrates live TV and streaming services for a seamless viewing experience.
  6. Trickplay Functions
    Pause, rewind, or fast-forward content on select channels or Video on Demand.* Note: Trickplay is not available while using Restart or Lookback features.

 

Setting Up Your InfiniTV Service

Equipment Requirements

  1. Each TV requires an InfiniTV set-top box provided by Westman.

  2. Third-party equipment cannot be used.

  3. Ensure the set-top box is connected to:

    • Power: Plug it into a power outlet.

    • Internet: A stable connection via Westman Enhanced Home Wi-Fi.

  

Enable Your Streaming Services

  

User Guides and Resources

InfiniTV Guides

  • Welcome Guide: Learn the basics of your InfiniTV service. View Guide.

  • User Guides: Detailed setup and usage instructions. View User Guides

 

FAQs

  • For quick answers to common questions, visit our InfiniTV FAQ page.

 

Remote Control Support

  • Need help with your InfiniTV remote? Check out our Remote Control Support Page for step-by-step instructions.

 

Additional Notes

  • InfiniTV requires a Westman Internet subscription and Enhanced Home Wi-Fi.

  • Features like Restart and Lookback TV are available only on select channels.

 

Need Help?

If you have questions or encounter any issues, our support team is here to assist:

  • Call: 204-725-4300 or toll-free: 1-800-665-3337

  • Email: support@westmancom.com

  • Hours: 8:00 AM to 10:00 PM