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Westman's Response   |   FAQ   

Important questions you may be wondering about:

1. Is Westman doing installs and service repairs right now?
We will continue to perform installations and service repairs with the following protocols in place to ensure you and our Technicians are as safe as possible:  

  • Our Technicians will ask qualifying questions before entering the premises. If the work area is deemed unsafe at any time, they will exit the premises immediately.   
  • All members within the home must wear a mask when answering the door and while our Technicians are visiting your premises. As well, you must maintain a distance of 6 feet or more from our Technicians. If this is not being followed, our Technicians will exit the premises. 
  • All our Technicians are required to wear a mask while visiting a member's premises. 
  • Technicians will perform strict sanitization of their hands, all equipment, and the areas they are working in. 

2. Is your retail store open?
Yes. Our retail location on 1906 Park Avenue will remain open with the following safety protocols: 

  • Physical distancing signage and a limit of 2 people allowed in the retail area at once.
  • Face masks are mandatory for our staff and anyone entering our retail area to ensure everyone's safety.  
  • An equipment return bin is available for members to safely drop of equipment returns  
  • Plexiglass is in place between you and our staff.  
  • Hand sanitizer is available to our staff and everyone who enters our retail area.  

If you have travelled domestic or international within the last 14 days, we kindly ask that you consider using our online methods of service for the coming weeks. As well, if you are experiencing any cold or flu-like symptoms, our staff reserve the right to refuse service during this time.

3. Are masks mandatory in the Westman Communications Group building?
Yes, masks are mandatory for all staff and members entering the 1906 Park Avenue building. Thank you for assisting in the safety of our members and employees during this time. 

4. What if I need to return my equipment or need it replaced? 
We have implemented an equipment return bin for members to safely handle returns. If you have any questions or concerns about making a return, please contact our Customer Service at 204.725.4300 or toll free at 1.800.665.3337.  

5. How can I order or upgrade my services, if I require?   
To change or upgrade services, you can do so in the following ways:

  • Complete an online order form and our Customer Service Team will give you a call to complete your request.
  • Call Customer Service at 204.725.4300 or toll free at 1.800.665.3337 between the hours of 7:00 am to Midnight.

We understand the need for increased flexibility right now, so if you have any questions, concerns, or wish to order an upcoming appointment, please contact one of our Customer Service Representatives at 1.800.665.3337.

6. How can I pay my bill?
You can easily pay your bill at our office, located at 1906 Park Avenue. Westman Communications Group also has the following remote payment options available to you:

  1. By credit card, please visit our My Westman online member portal.
  2. By your online banking website or mobile app; set Westman Communications Group up as a payee and follow their online bill payment instructions. 
  3. Mail payment by cheque to:

       Westman Communications Group
       1906 Park Avenue
       Brandon MB  R7B 0R9

 

Westman Communications Group is dedicated to providing our members with reliable communications services they can count on and our robust network and infrastructure are capable of handling any changes in usage.

Thank you for your continued support as we work through these challenges together.