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Westman's Response   |   FAQ   |   Westman's 90-Day Pledge

Important questions you may be wondering about:

1. Is your retail store still open?
No, our retail area is not currently open. Your safety and security, as well as that of our staff, remain our top priority. As such, we have made the decision to close our retail location, located at 1906 Park Avenue in Brandon, to the public effective March 23 at 5:00 p.m. until further notice. Thank you in advance for your understanding.

 2. Will Westman Communications offer more channels in free viewing mode during this time?  
Westman Members have been given access to several channels for free during this period to help keep them informed and their family entertained. This includes CTV News Channel and kids’ programming, such as Nickelodeon and Disney. For a full list of channels in free viewing mode, visit our Westman Tech Hub blog at, westmancom.com/blog.

3. Will a Westman Communications Group technician come to my house if I need service repairs?   
Yes, for the time being, we will continue to have technicians doing service repairs for essential services. We are taking extra precautions to ensure your safety and ours. If you are experiencing any COVID-19 symptoms, please take the appropriate measures to protect your safety and our staff and refrain from requesting a technician to your house. We will do our best to assist you and resolve any issues remotely and will work with you to reschedule appointments.

4. How can I order or upgrade my services, if I require??   
You can still order and upgrade your services in the following ways:

  • Complete an online order form and our customer service team will give you a call to complete your request: westmancom.com/order-online
  • Call Customer Service at 204-725-4300 or toll free at 1-800-665-3337 between the hours of 8:00am to Midnight.

We understand the need for increased flexibility right now, so if you have any questions, concerns, or wish to change an upcoming appointment, please contact one of our customer service representatives at 1-800-665-3337.

 5. How can I pay my bill?
Westman Communications Group has the following remote payment options available to you:

  1. By credit card, please visit our My Westman online portal at westmancom.com/my-westman  
  2. By your online banking website or mobile app; set Westman Communications Group up as a payee and follow their online bill payment instructions. 
  3. Mail a payment by cheque to:

       Westman Communications Group
       1906 Park Avenue
       Brandon MB  R7B 0R9

6. Is Westman Communications going to continue to provide service as the COVID-19 situation evolves?  
Yes, Westman Communications Group is dedicated to providing our Members with reliable communications services they can count on and our robust network and infrastructure are capable of handling any changes in usage.