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Westman's Response   |   FAQ   |   Westman's 90-Day Pledge

Westman Communications Group's response

At Westman, we understand that the communication services we provide are critical, and with the growing work-from-home and family entertainment needs associated with our fast-changing public safety requirements, we are dedicated to providing you with exceptional services and support.

Westman has a robust network and infrastructure, and our communication services will remain fully operational during this challenging time. All Westman Internet plans include unlimited data, and we are prepared for any increase in usage that may result from changing household requirements.

Supporting our Members remains important to us and we want to assure you that we have the trained staff and resources in place to continue to keep you connected, entertained, and informed.


Customer & Technical Support 

We remain dedicated to providing superior customer support to you. Whatever your question or concern, you may have please contact one of our friendly, local Customer Service or Technical Support Representatives.  

You can reach us in the following ways: 
For customer service questions, submit a support request to cable@westmancom.com 
For technical questions and support, submit a support request to support@westmancom.com 
For additional support and troubleshooting articles, visit our support website support.westmancom.com 

To reach us by phone,  

Residential 
Call: 204-725-4300 or toll free: 1-800-665-3337
Hours: 8:00am to Midnight

Business 
Call: 204-717-2800 or toll free: 1-888-759-2225
Hours: 7:00am to Midnight

 

Self-Installation Option (Internet and Cable TV) 

We have introduced a self-installation service option for Internet and most Cable TV services. If you choose this option, we will drop off the required equipment at your door, and then have our Technical Support team guide you through step by step instructions over the phone. Printed materials and how-to videos will also be available for reference to help guide you through your self-setup process.


What you can do online

Bill Payment Options 

Please note that Westman has remote payment options available to you:

  1. By credit card, please visit our My Westman online portal at https://www.westmancom.com/my-westman 
  2. By your online banking website or mobile app; set Westman Communications Group up as a payee and follow their online bill payment instructions.
  3. Mail a payment by cheque to:

Westman Communications Group
1906 Park Avenue
Brandon MB  R7B 0R9

Ordering & Changing Services 

You can still order and change your services. Upgrades to Internet and Cable TV packages can be easily done without the need for you or a technician to do anything. You can also change or upgrade services in the following ways:

  1. Complete an online order form and our customer service team will give you a call to complete your request: https://westmancom.com/order-online 
  2. Call Customer Service at 204-725-4300 or toll free at 1-800-665-3337 between the hours of 8:00am to Midnight.

We understand the need for increased flexibility right now, so if you have any questions, concerns, or wish to change an upcoming appointment, please contact one of our customer service representatives.

 

Equipment Return and Replacements 

Please contact our Customer Service at 204-725-4300 or toll free at 1-800-665-3337 to make any arrangements for equipment return and replacements.